Template:ICAG Ground Service
Ground Service
The legendary service offered to every {{{1}}} passenger begins on the ground.
Check-In
We recommend that you arrive at the airport at least ninety minutes prior to your flight's scheduled departure. If you arrive after this time, we'll accommodate you to the best of our ability. When you book your flight, you will be notified as to whether you're eligible for Caelus Select; if you are not eligible, please use the main check-in line and desks. You can also check in on your phone using the ICAG app or website beginning 24 hours prior to arrival, and use your phone or compatible smartwatch as a boarding pass. Furthermore, all passengers are permitted to use {{{2}}} or SkyTransit Alliance self check-in kiosks where available.
Regardless of the process used to check-in, the check-in process consists of a confirmation of your itinerary; the optional selection of any add-ons including checked baggage, seat selection if not already completed, upgrading to a higher class of service (subject to availability), and lounge access; tagging and dropping off any checked bags; and the printing of your boarding pass. Guests who check in online or through a kiosk can use a kiosk to print baggage tags and use the check-in counter labelled "Bag Drop" to drop off their bags before proceeding to security.
Gates
| [[File:CaelusAirlines_{{{3}}}.png|thumb|500px|A gate for an {{{1}}} flight]] |
ikeda gates are typically marked by our in-game logo, and include a multitude of information to help you identify the correct flight, including the flight number, destination, and current status. If you lose your boarding pass, would like to change or upgrade your seat assignment, or modify your reservation, please see the gate agent for assistance. Announcements will be made throughout the terminal if your gate is changed, or if your flight is cancelled or delayed. Most gates offer seating and WiFi service for your use while you wait for your flight. At select airports, other amenities may be offered, including computers, food, and restaurant-style dining.
Most aircraft are boarded in groups. Typically, families and uniformed military personnel are boarded first, followed by Caelus Select guests (see the Premium Service Eligibility section) on the red carpet, then all other guests on the blue carpet. As boarding groups change depending on the aircraft size and other conditions, more information regarding the boarding process will be announced and posted at the gate for your specific flight.
Premium Service Eligibility
The following guests are eligible for Caelus Select expedited ground services and access to Caelus Loft as well as The Clubhouse lounges. They are also eligible for expedited ground services and lounge access on any other SkyTransit Alliance airline.
- Caelus First Class/Ikeda Sakura Class
- Caelus Business Class/Ikeda Matsu Class
- Caelus Premier
- Caelus Elite
- SkyTransit Emerald
- SkyTransit Diamond
If you're not included on the above list, you can add Caelus Select and/or Caelus Loft access to your reservation when booking your flight, when you check-in, or at the front desk in the Caelus Loft lounge.
Caelus Select
Available at select airports, those eligible for Caelus Select may enjoy dedicated check-in, security, boarding, and customs lanes allowing you expedited access to the aircraft and to their destination.
Caelus Loft
Caelus Loft lounges feature made-to-order restaurant style dining, a bar with premium alcoholic and soft drinks, showers, beds, a variety of seating options, and dedicated service from Caelus Airlines' award-winning staff. Caelus Loft lounges also offer HD satellite TV and high-speed WiFi at no extra charge.
The Clubhouse
At select airports on the old world, Caelus Airlines has partnered with IntraAir to offer The Clubhouse, which combine the comfort and amenities of a Caelus Loft with those of an IntraAir SkyOne lounge.
Lounge Locations
| Airport | Type of Lounge | Location |
|---|---|---|
| Ilirea Midcity Airport | Caelus Loft | Across from gate 6 |
| Ilirea Midcity Airport | First Class Lounge | Across from gate 6 |
| MRT International Airport | Caelus Loft | Concourse A after security |
| MRT International Airport | Caelus Loft | Concourse B |
| Vermilion Gateway Airport | Caelus Loft | Terminal, Level 4 (Access from security) |
| Anthony Fokker Regional Airport | Caelus Loft | Second floor |
| Achowalogen Takachsin-Covina International Airport | Caelus Loft | |
| Kenthurst Aerodrome | Caelus Loft | Third floor (follow signs for lounges) |
| Western Ocean International Airport | Caelus Loft | Third floor (access from street) |
| Western Ocean International Airport | First Class Lounge | Third floor (access from street) |
| Andromeda International Airport | The Clubhouse | Third floor (follow signs for lounges) |
| Crystal City Municipal Airport | The Clubhouse | Across from gate 5 |
| Franklin D. Roosevelt Airfield | Caelus Loft | Main concourse |